Shipping Information & Policy

 PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
Jugar N Spice Jewelry is proud to offer:
FREE shipping on all domestic orders over $75 within the United States.
FREE shipping to Canada on all orders $150 or over. 
DOMESTIC SHIPPING RATES & DELIVERY
Please note that the expected time frame as estimated delivery dates are used as a guide only, we cannot guarantee that you will receive your package within those dates. We can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly. All North American packages that qualify for free shipping as sent as USPS First Class Mail Service.
USPS First Class Mail - $8.95 flat fee for domestic, all states within the USA. Estimated delivery 2-10 business days.
USPS Priority Mail - $14.95 flat fee for domestic, all states within the USA. Estimated delivery 2-3 business days.
We also offer four UPS services: 
UPS 2nd Day Air®
UPS Next Day Air Saver®
UPS Worldwide Express®
UPS® Standard
Costs all automatically calculated at checkout with your shipping information.
SHIPPING TO CANADA & INTERNATIONAL:
We offer USPS, UPS & DHL for international shipments.
Jugar N Spice Jewelry is not responsible for any lost packages through your Country's Postal Service. 

Standard International Shipping is free for Canadian orders $150 and above.

*Please note that jewelry can sometimes take extra time going through customs, which may add some time to your shipment.

All customs and duty fees are the customer's responsibility to pay. Duties and taxes vary by country. Please contact your local customs office if you have any questions regarding duty fees for your order. All shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.

If package is returned due to the customer refusing to pay duties, the customer is responsible for the duty fees of import back to the US. Jugar N Spice will refund you for the order minus the fee for the refusal of the duty fees. 

Please ensure your address is correct as Jugar N Spice Jewelry cannot be held responsible for any delays/lost packages due to an incorrect address input.

SHIPPING RATES TO CANADA:
USPS First Class International Mail - $14.95 flat fee for all provinces within Canada. Estimated arrival 10-21 business days.
USPS Priority Mail - $29.95 flat fee for all provinces within Canada. Estimated arrival 8-14 business days.
We also offer DHL Worldwide and three UPS services: UPS 2nd Day Air®, UPS Worldwide Express®, UPS® Standard. Costs automatically calculated at checkout with your shipping information.
SHIPPING RATES INTERNATIONAL:
USPS First Class International Mail - $17.95 flat fee for all international countries. Estimated delivery vary country to country. Can be anywhere from 21-30 days or more.
USPS Priority International Mail - $37.95 flat fee for all other international countries. Estimated delivery 10-14 business days.
We also offer DHL Worldwide and five UPS services: UPS 2nd Day Air®, UPS Worldwide Express®,UPS Worldwide Saver®, UPS® Standard, UPS® Ground. Costs automatically calculated at checkout with your shipping information.
PARCEL LOST / STOLEN / DAMAGED ?
If a package shows it has been delivered to the shipping address that you provided at checkout, Jugar N Spice is not responsible if that package is lost or stolen after that delivery. We fully understand that having a package taken from your porch is extremely frustrating, however it is the responsibility of the buyer to know typical delivery times of postal workers in your neighborhood are, and to make sure someone is home to receive the package.
If you have concerns of package theft or loss, we recommend you choose the right shipping method. Our Free Shipping option (on orders that qualify) is provided by USPS, which does not include comprehensive insurance or signature confirmation. If you would prefer these safeguards added to your shipment, we suggest choosing UPS or DHL at checkout.
If your package is lost in transit (extremely rare) this is the carrier's responsibility. In this case you may reach out to USPS, UPS or DHL directly for assistance. If your package was insured, then please send us an email right away at info@jugarnspice.com and we can help to start filing a claim.
ORDER INFO & PROCESSING:
Most orders will ship within 1-3 Business Days; however, at times certain items are in high demand and will unfortunately take additional time. We do not ship Saturdays, Sundays or during holidays.
Once your order is placed, you will immediately receive a confirmation email, and then subsequent notification emails as soon as your order ships, is out for delivery, and is finally delivered.
If you have any questions regarding the payment or shipment of your order, contact us at info@jugarnspice.com
XO