Return Policy

Returns
Our policy lasts 14 days for purchases within the USA and 21 days for all international purchases. If more than those days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be of regular price, unused and in the same condition that you received it. It must also be in the original packaging. Adjusted, altered or custom made pieces are final sale. All sale items and items purchased with promotion codes are final sale. Shipping of return and exchanges is at customers expense.

To complete your return, we require a receipt or order #.

*Refunds (if applicable)
Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You'll receive an email notification that your refund has been completed. Shipping costs are non-refundable.

*Sale items & Promo codes
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This also applies to all special promo codes used on your purchase.

*Exchanges (if applicable)
We only replace items if they are defective or damaged.

If you need to exchange an item, FIRST send us an email at info@jugarnspice.com to advise us of your original merchandise return and place a new order.

Send your return item to:

Jugar N Spice
P.O. Box 12441
Dallas TX 75225
United States

IMPORTANT: Please note that if you do not advise us of the return prior to shipping back your merchandise, it may not be qualified for a refund.

*Sizing after Shipment

We'll gladly adjust and size pieces that qualify (bracelets etc) free of charge, prior to sending out your order. Please make a note at check out with your request.

If you've received an item that needs size adjustment after the shipping has been made, you may return it to us with a note indicating the adjustment needed.

All sizing / adjustments are free of charge, however you will be charged a return postage fee of your choice.

DOMESTIC (within USA)

Frist Class mail: $8.95 or Priority 1-3 days: $14.95

CANADA

First Class Mail: $12.95 or Priority Mail: $27.95

INTERNATIONAL

First Class Mail: $17.95 or Priority Mail: $37.95

*Shipping

If your items are eligible for a return, please send it to:

ATTN: Jugar N Spice Returns/Exchanges

P.O. Box 12441
Dallas TX 75225
United States


Shipping costs are at customers expense. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you!